When something goes wrong with an order, we figure out who's responsible and make it right. This page explains, in plain language, who covers the cost in each situation — for both customers and drivers.
Driver Issues
The driver covers the cost
If the driver made a mistake, the cost is deducted from their earnings and refunded to you.
- Wrong or missing drink (verifiable at pickup)
- Wrong delivery address
- No valid proof-of-delivery photo
- Food damaged in transit
- Evidence of tampering
- Special instruction missing from the receipt
For drivers: Take a pickup photo and check the receipt. If the restaurant didn't give you a receipt, flag it in the app — that shifts item complaints to the restaurant, not you.
Restaurant Issues
Contact the restaurant directly
Dineamite does not issue refunds for restaurant-side mistakes. Please contact the restaurant directly for a refund, and rate the restaurant to help other customers.
- Missing sealed item (bagged drink, bottled beverage)
- Wrong sealed item or flavor
- Sealed item short-filled
- Special instruction on the receipt but made wrong
- Food quality (taste, temperature, undercooked)
No Refund
The order was delivered as placed
These situations don't qualify for a refund because the order was delivered correctly.
- Customer's own ordering mistake (wrong item selected)
- Order arrived late but was delivered
- Conduct or service complaints (contact support)
On Us
Dineamite covers the cost
If something went wrong on our end, we refund you directly.
- No driver available to pick up your order
- Accidental double charge
- Item marked out of stock after you ordered
How to File a Claim
After your order is delivered, open the order in My Orders, tap Report an Issue, and select what went wrong. You can attach a photo. Most claims are resolved instantly; some are reviewed by our team within 24 hours.
This policy is published for transparency. Iron Reckoning, LLC reserves the right to investigate claims and take action against abuse.
